Frequently Asked Questions
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section.
No, you can place an order using guest checkout without having an account. However, we strongly reccomend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have an Medimix Ayurveda account and are signed in at the same time.
All transactions at Medimix Ayurveda Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Medimix Ayurveda Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
Contact us, detailing the problem you have encountered. You can either email us on Medimix_care@gmail.com or live chat with us on WhatsApp and our Customer Care will be happy to assist you.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
You can pay for purchases using Debit, Credit card, Net banking methods, UPI and all wallets are accepted.
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
Shipping and Delivery Policies
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
We dispatch most orders within 24 working hours (excluding Sundays and public holidays, local/ natural disturbances). You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with te logistic partner details. In case of any issue with your order, we will notify you immediately.
Each of our products are first bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.
Returns, Cancellations and Exchanges
If you wish to cancel your order, you can do so by sending us an email on Medimix_care@gmail.com. You can also call our Customer Care or live chat with us on WhatsApp (Timings: 9:30 am-5 pm IST), within 24 hours of placing the order.
It will be credited to the same account with 7-10 working days.
Shipping and Delivery
While we will endeavour to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions in movement both within India. Delays are likely to be longer for areas that are sealed as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 24 hours of obtaining the receipt, with supporting images if applicable, so we can best address your concern.